To meet customers’ needs with professionalism and efficiency. That is the objective of Dorking and, within this framework, it presented in Fitecma 2013, the “National Technical Assistance Network” for the users of its machines to always have a Dorking distributor close to their facilities with a technical service authorized and supervised to offer a prompt answer to their problems, with original spare parts, assistance service and the full support only Dorking S.A. can provide.
The organization and launch of the Network is a result of a detailed selection of locations, companies, and the training of each of the technicians providing the assistance service. The Technical Department in Dorking takes care of the training and professional development of each authorized technician for their better performance at their work. The National Network allows users to have repair work done faster, and with considerable reduced transportation costs.
It is also important to point out that Dorking keeps making big investments on machines and spare parts to make sure they can supply their customers.
